Victory AV LLC provides this website under the Victory Sight And Sound name. In these terms, “Victory,” “we,” “us,” and “our” mean Victory AV LLC, including work provided through Victory Sight And Sound, Victory Piano Services, and Victory Sight Press.
1. Scope
These Terms of Service apply when a customer uses Victory’s website, requests an estimate, accepts a quote, buys a product or service, or makes a payment to Victory. Victory provides professional audio, video, low-voltage, network, control-system, software, piano-service, publishing, and related products and services.
2. Quotes, agreements, and changes to work
Our written quote, invoice, statement of work, product license, purchase order, or signed agreement identifies the particular goods or services we will provide and the price, schedule, and payment terms that apply. Those project-specific terms control if they differ from these Terms.
An estimate is based on the information available when it is prepared. If site conditions, customer requests, product availability, third-party requirements, or the scope of work changes, we will explain the change and obtain the customer’s approval before performing additional chargeable work whenever practical. Work outside an accepted scope is not included unless Victory confirms it in writing.
3. Customer responsibilities
Customers are responsible for providing accurate contact, billing, site, delivery, and tax-exemption information; obtaining any permissions or approvals assigned to them in the applicable agreement; and giving reasonable access needed to perform the work. The customer must promptly review quotes, invoices, order confirmations, deliverables, and completed work and notify Victory of a question or concern.
4. Pricing, taxes, and payment
Prices are stated in U.S. dollars unless a written document says otherwise. Applicable sales tax, shipping, freight, permits, third-party charges, and similar items may be added when applicable and when not already included in the quoted price. A customer claiming a tax exemption must provide a valid exemption record before the transaction is completed.
Deposits, progress payments, partial payments, and due dates are stated on the applicable quote, agreement, invoice, or order record. Victory may pause work, delivery, access, or further ordering when a required payment is overdue, subject to the applicable agreement and law.
5. Online payments
Victory may offer credit-card and ACH payment options through an authorized payment processor. By submitting a payment, the customer represents that he or she is authorized to use the selected payment method and authorizes the stated amount to be charged or debited for the related invoice, order, deposit, or approved payment arrangement. Payment information is handled by the payment processor; Victory does not ask customers to send payment-card or bank-account credentials by ordinary email or text message.
6. Cancellations and refunds
Our Refund and Cancellation Policy explains how cancellation and refund requests are handled. A project-specific agreement, accepted quote, product license, or order record controls if it provides different cancellation or refund terms.
7. Products, software, and third-party services
Product availability, manufacturer warranties, compatibility, delivery dates, and third-party services are subject to the applicable product documentation, vendor terms, and written agreement. Software, custom programming, and digital products may be governed by a separate license or statement of work. Victory does not promise that third-party equipment, firmware, applications, networks, APIs, or services will remain unchanged or continuously available.
8. Warranty and service boundaries
Victory will provide the goods and services described in the applicable agreement using reasonable professional care. Any additional warranty is only the warranty stated in writing by Victory or the applicable manufacturer. To the extent permitted by law, Victory disclaims implied warranties not expressly stated in writing, including implied warranties of merchantability and fitness for a particular purpose.
Victory is not responsible for loss, damage, delay, or incompatibility caused by customer-supplied equipment or information, concealed or changed site conditions, utility or network failures, third-party products or services, events beyond our reasonable control, or work performed by others. Nothing in these Terms limits rights that cannot be limited under applicable law.
9. Limitation of liability
To the extent permitted by law, Victory’s total liability arising from a particular product or service is limited to the amount the customer paid Victory for that product or service. Victory is not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost data, loss of use, or business interruption. This section does not limit liability that cannot lawfully be limited.
10. Questions and disputes
If a customer has a billing, product, service, cancellation, or refund concern, please contact Victory first at info@victorysightsound.com or (870) 266-8282. Include the customer name, invoice or order number, a clear description of the concern, and any helpful supporting information. We will acknowledge the request within two business days and work toward a good-faith resolution, normally within ten business days after receiving the information needed to review it.
11. Governing law and updates
These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law rules, except where applicable law requires otherwise. Victory may update these Terms from time to time. The current version will state its effective date and will apply prospectively to new transactions. Existing signed agreements remain governed by their own terms unless the parties agree otherwise.