Victory AV LLC provides this website under the Victory Sight And Sound name. In this policy, “Victory,” “we,” “us,” and “our” mean Victory AV LLC, including work provided through Victory Sight And Sound, Victory Piano Services, and Victory Sight Press.
1. Purpose and order of priority
This policy explains how Victory handles cancellations and refunds for payment-processor transactions. It applies unless a written quote, signed agreement, purchase order, product license, invoice, or order record provides different terms. Project-specific written terms control when they differ from this policy. Nothing in this policy removes a right that cannot lawfully be waived.
2. How to request a cancellation or refund
Contact Victory as soon as possible at info@victorysightsound.com or (870) 266-8282. Please include the customer name, invoice or order number, payment date and amount, the item or service involved, and a short explanation of the request. We will acknowledge the request within two business days and normally provide a decision or an update within ten business days after receiving the information needed to review it.
3. Services and project work
Customers may cancel unstarted services or project work by written notice. If no work has been performed and Victory has not made a noncancelable commitment for the customer, we will refund the applicable prepaid amount.
If work has started, a refund is based on the portion not yet earned or committed. Amounts for completed labor, completed deliverables, approved travel, purchased materials or equipment, noncancelable vendor commitments, shipping, permits, and other costs incurred for the customer’s approved work are not refundable. If a change in the scope is needed, we will explain the available options and document any agreed adjustment.
4. Scheduled piano service
If a piano-service appointment must be changed or canceled, please contact Victory promptly. There is no cancellation fee under this policy unless a fee was clearly stated in the accepted quote, order record, or appointment confirmation. When Victory has already performed an inspection, tuning, repair, diagnostic visit, travel, or other authorized service, the completed portion remains payable and any prepaid balance is handled under Section 3.
5. Equipment, parts, and special orders
Customers may request cancellation of equipment, parts, and other goods before Victory places the order with the vendor. Once a special-order, custom, configured, personalized, or nonreturnable item has been ordered, the amount needed to cover Victory’s vendor commitment is not refundable. For a returnable standard item, any return must meet the vendor’s condition and timing requirements. Original and return shipping, handling, and a disclosed restocking charge are not refundable unless Victory made an error or applicable law requires otherwise.
6. Software, digital products, and publications
Software, custom programming, license keys, downloadable files, and other digital products are refundable only as stated in the applicable license, product page, or agreement. A customer should contact us promptly if access was not provided, the delivered item is materially different from the order, or a product is defective.
Printed books and other publications may be returned or replaced when Victory supplied the wrong item or the item arrived damaged. Other returns are subject to the applicable order terms and the item’s condition.
7. Duplicate, unauthorized, or incorrect payments
Please report a duplicate, unauthorized, or incorrect payment immediately. We will review the transaction and, when appropriate, issue a full or partial refund to the original payment method. Customers should also contact their financial institution promptly when a payment method may have been used without authorization.
8. Timing and method of approved refunds
Approved refunds are issued to the original payment method whenever possible. Once submitted to the payment processor, a refund commonly takes five to ten business days to appear, although the customer’s bank or card issuer may take additional time. Victory will provide confirmation of an approved refund. If an original payment method is unavailable, we will work with the customer on a lawful alternative method.
9. Questions
For a question about a cancellation, refund, invoice, payment, product, or service, contact Victory at info@victorysightsound.com or (870) 266-8282. We want customers to understand the charge before payment and to have a clear path to ask for help afterward.